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CANCELLATION, MONEY BACK, BUYBACK & EXCHANGES

  • Customised Jewellery (including personalised / engraved products) are not eligible for a 30-Day Money Back or BuyBack. Only Lifetime Exchange applies.
  • Once your returned item is received, our Quality Assurance Department will review it.
  • Any item that shows sign of wear or has been altered, resized (by a jeweller other than the company) or damaged cannot be accepted for 30-day Money Back.
  • Product should be accompanied with original product certificate and the original / copy of invoice for all exchange within the 30-Day Money Back period.
  • In case the customer cannot produce the original certificate, the company will send the solitaire / jewellery to the lab for re-certification, the shipping and certification cost of which shall be borne by the customer.
  • The Money Back amount will be 100% of actual amount paid. In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
  • In case, any coupon, discount or promo codes were used during the original purchase, the BuyBack / Exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
  • In case of a refund on 30-Day Money Back, payment of the refund amount shall be done via online bank transfer to the customer's bank account within 10 days of receipt of the product. If the mode of the payment was through online debit / credit card / net banking, the refund will be processed by reversal of the transaction.
  • In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
  • In case the exchanged value is lesser than the value of the old product, the difference will be refunded in case of a 30 Day exchange, but if its a Life Time Exchange then the difference will be held as a credit for future purchase.
  • The prevailing market value will be determined by the company.
  • This feature is not available for international orders (orders that will be shipped abroad from India).
  • Avantika Jewellers PVT LTDreserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.
  • For any product in Rakhi section Avantika jewellers Pvt Ltd does not provide any type of refund, exchange or cancellation facilities.
  • For any Jadau or handmade polki jewelry no return policy apply.

Contacts

Avantika Jewellers4 No. Hanspukuria, 1st lane, Barabazar, Kolkata, West Bengal 700007

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